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Important Information
Secure Payment Methods
Instamojo is a secure online payment gateway that makes it easy and hassle free for you to pay via credit and debit card through our website. Both, Visa and Master Cards are accepted.
While Instamojo delivers versatility in the payment modes it supports, it keeps the customer payment experience super-simple and super-intuitive.
You can also avail the EMI options on these banks using your credit card only:
- ICICI Bank
- Axis Bank
- Standard Chartered Bank
- Kotak Mahindra Bank
- HSBC Bank
- Yes Bank
- IndusInd Bank
- RBL Bank
Delivery Information
- We ship via FedEx, Delhivery, DHL, Bluedart, Trackon to addresses provided at the time of placing the order. Please contact us if you wish to discuss other shipping options.
- If you have purchased from Coway India Official website shipping will be complimentary
- Tracking details are emailed to you as soon as the product is dispatched on your registered email id for your reference. We typically dispatch product within 24 hours of receiving order.
- If you’d like to amend your order with specific delivery instructions, please contact us as soon as possible after placing it. You can reach out to us on 1800-102-6960.
- A contact name and signature may be required upon delivery receipt for all orders. This will also help for future references of your order.
- Every effort is made to securely pack your goods to ensure they arrive in good order. In the rare event of damage occurring in transit, we are committed to ship replacement goods to you as soon as possible.
Delivery Policy
- Free shipping on all the products purchased from the Coway India website within India
- Delivery within 2 to 5 working days
- Tracking details will be shared once the product is dispatched
Notes: The delivery time is an estimate based on our average time frames required for processing an order and delivering it. This estimate does not constitute in any way a deadline or a liability for Coway. Coway is not liable for shipping delays due to the logistics partner, and in particular in case of a strike. However, at such times we will help you to coordinate with the logistics team and get your ordered delivered at the earliest.
Privacy Policy
Your privacy is our responsibility and top priority.
We do not rent or sell customer information under any circumstances.
All information provided to us is used solely for the purpose of fulfilling your orders with us. All online payments are processed by Instamojo: no payment information is stored by Coway India. No personal bank or credit card details are stored by Coway India.
We may use your contact details to share the important details regarding your order or keep you apprised about upcoming products from our group of Brands at Frootle India.
Return, Refund & Replacement Policy
All Coway Air Purifiers come with a 5 Year Warranty on Motor & Gear and a 1 Year Warranty on the parts. In case of any manufacturing defect your product/part will be replaced by Coway India. You may reach out to us with your invoice details on our toll free number 1800-102-6960 or write to us at info@cowayindia.in. Product exchanges are only available for products that you received in a defective or damaged condition.
All Coway products are tested for quality and packed in our central manufacturing unit in South Korea. Cancellation or Refund option is not possible. In case of any such requirements simply reach out to the customer care line 1800-102-6960 or write to us at info@cowayindia.in.
For hassle free replacement, please ensure complete package along with packaging material is returned. Our Audit team will be checking the product for quality and specified problem once received at our central warehouse.
